SHIPPING & DELIVERY

All the products purchased from poojansamagristore.com are shipped via reliable courier services within 1-2 days of purchase. Fedex/Bluedart/DTDC/India Post are trustworthy courier services. The shipping charges of purchased products depend on the volume and the same will be added to your Poojan Samagri shopping cart when you checkout and proceed to the payment section.

The Express Deliver takes 24 Hours (Only For Delhi Customers) & The standard delivery procedure takes 5-7 working days depending on your location Once your order is shipped we’ll send you an email with the Tracking Number, Courier & AWB No, and Expected Date of Delivery. You can track the status at the relevant courier service website. In unusual cases, delays in delivery might occur due to delays in customs clearance, delays of flights, unavailability of ordered items and other unmanageable conditions. Nevertheless, we always try our level best to make sure the delivery within mentioned time.

If you require an urgent delivery, please get in touch with us at info@pujashoppe.com and we will be happy to help you out. If you want to order in bulk, feel free to get in touch with us at mentioned e-mail id with your order details and we’ll modify the delivery according to your needs.

RETURNS & REFUNDS

We only entertain the requests for replacement, return or refund only if the request is raised within 5 calendar days of receiving the product. The customers can also raise the request for return or refund even before the product is delivered. In other words, we SHALL NOT entertain any requests for replacement, return or refund after 5 calendar days from the date of delivery of the product.

Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:

  1. If the supplied product has a manufacturing defect.
  2. The product supplied is different from the product ordered.
  3. The product supplied must not have been used or worn out.
  4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
  5. The customer must supply the proof of purchase or receipt of the product.
  6. Products under warranty (if eligible).

Nevertheless, the customers shall not be eligible for return or replacement/exchange under following circumstances:

  1. Items that are specified as “non-refundable” will not be returned/refunded at any cost.
  2. The product must be non-consumable in nature, i.e., any item which is consumable in nature like incense sticks, turmeric etc. can neither be replaced nor returned/exchanged under any circumstance,
  3. Bulky items like statues, paintings, temple or pooja mandir,
  4. Customisation or customised pooja kits and items.
Process of Returns and Refunds:
  1. At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
  2. Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase. For e.g.: Mr. A purchased 2 pieces of commodity ‘P’ worth Rs. 100/- each and 1 piece of commodity ‘R’ worth Rs. 200/-. Additional Delivery Charges and Tax paid by Mr. A is Rs.100/-. Therefore the total invoiced value shall be Rs.100 + Rs.100 (for ‘P’) + Rs.200 (For ‘R’) + Rs.100(Delivery charges) = Rs.500/. Now Mr. A wants to return 1 piece of commodity ‘P’. So Mr. A shall be eligible for refund of only Rs.100/- only.
  3. Transportation cost for return shall be borne by the customer.
  4. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund.
  5. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
  6. In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank)
  7. In case of CoD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website.
  8. To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of Poojan Samagri Store.
  9. For any query or delay in refund process, please contact us on at orders@poojansamagristore.com.
EXCHANGES
  1. Poojan Samagri Kit shall replace/exchange the products only if the product received has manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at orders@poojansamaristore.com.
  2. Poojan Samagri Kit shall entertain the requests for exchange only if the same has been raised within 5 working days from the date of delivery of the product.
  3. At the time of making a request for exchange, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
  4. Only the particular product with manufacturing defect shall be exchanged and not the entire lot.
  5. Transportation cost for sending the product to the office of the vendor shall be borne by the customer.
  6. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for exchange.
  7. Once the returned item is received and inspected, we shall send you an email to notify that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.
  8. To summarize the process of exchange, firstly, upon receiving the item for exchange, within 7 business days, we shall intimate the customer regarding acceptance or denial of the exchange request. Once the request has been approved, the exchange process shall be initiated and will complete within next 15 days. In simple words, the entire process shall complete within 21 days from the date of receiving the product at the premises of Poojan Samagri Store.
  9. For any query or delay in the process, please contact us on at orders@poojansamagristore.com.
TERMS & CONDITIONS

By using our online platforms “www.poojansamagristore.com” (hereinafter Poojan Samagri Store), you agree:

  1. That you are a competent user who is eligible to enter into the contract as per the Indian Contract Act.
  2. That you are not specifically forbidden under any law of the land to make such transactions on Poojan Samagri Store.
  3. That you are not using anyone else’s login credentials or any other data including user name, email-id, password, financial details etc. without prior legal authorisation.
  4. That the customer is using secured internet connection and a device which is free from any malware or viruses.
  5. That the customer is not using any illegal or unauthorised VPN server or any other technology which is not permissible to use under the law of the land.
  6. That in case we detect any such activity, omission or use of any such technology; Poojan Samagri Kit has every right and duty to not only cancel the transaction but also take necessary actions against such customer without prior intimation to the customer.
  7. That while surfing the website and placing the order, it is the sole responsibility of the customer to fill in the correct details and place orders. Once the order has been placed and the transaction stands complete, Poojan samari Store shall not be responsible for any wrongly filled information or data. However, the customer can contact the concerned officials of Poojan Samagri through the given channel, nevertheless, it shall be the sole discretion of Poojan Samgri to entertain such requests of the customer.
  8. That it is the sole responsibility of the customer to provide the correct shipping address. In case, the customer provides wrong/insufficient address and the product gets delivered at the address provided by the customer which later turns out to be the wrong address, Poojan Samagri Kit shall not be responsible for any refunds, returns or any other support whatsoever.
  9. That each substance, content, product and pictures utilized on www.poojansamagristore.com is property of Poojan Samagri Store
  10. That you shall not post, replicate, download, transfer, transmit, retransmit, circulate, redistribute, produce, republish, recompile, dismantle or make any adjustment or commercial abuse of any exclusive material made accessible through PoojanSamagriStore.com.
  11. That Poojan Samgri Store is not a subsidiary with sites that might be connected to Poojan Samagri Kit through hypertext and dissuades itself from any mishaps happening due to the acts and omissions of such sites.
  12. That Poojan Samagri Store has no control over and is not in-charge of the substance on any connected site. The connected destinations are for user convenience only and you access at your own risk.
  13. That Poojan Samagri Store only saves and stores the personal contact details of its customers for analytical purposes or any other purposes as stipulated in the foregoing policies. Poojan Samari specifically denies of having access to or storing any financial details (bank account number, card details etc.) of its customers.
  14. That the customer shall solely be responsible for any mishaps while operating this website and shall not held liable to Poojan Samagri Store or any of its affiliates for any data leak or transactional hazards.
  15. That in case of any dissatisfaction towards the services and/or products of Poojan Samagri, the customer shall first approach to the concerned officer of PoojanSamagriStore.com to resolve the issue. We are committed to serve our customers in the best possible way and will try to resolve as soon as possible.
  16. That in case of any dispute, it is only the Courts located within the territory of New Delhi shall have the appropriate jurisdiction to try and decide the matter. It is further specifically stated that no other Courts of the Republic of India, including the Courts of Jammu and Kashmir, shall have the jurisdiction to try and decide the matter except for the Courts located within the territory of New Delhi.
  17. That you have read and understood these terms and conditions before moving further and placing order at PoojanSamagriStore.com.